Rental Country

Customer Loyalty is the Secret

Rental Country Customer Loyalty

Treating the customer like he would like to be treated is the one thing that has remained the same since Gary Galloway first opened the doors of Rental Country in Vineland back in October of 1981. 

“We have some customers that have been with us since 1981. You can’t buy customer loyalty – you just have to treat them well and that’s what we always try to do.” 

Galloway and Rental Country, Inc are celebrating 40 years in business…almost a year later. Due to Covid-19 concerns last year, President and Founder, Gary Galloway announced that they will be celebrating those 40 years in business this year with giveaways and special events throughout 2022.  

Taking the leap from funeral director to equipment rental was a jump that Galloway made with the support of his wife Betty after a friend decided to close up his own shop. 

Gary Galloway outside Rental Country’s Vineland location

“It took probably about 3 or 4 years before I knew what I was doing. I was a funeral director, I didn’t know anything about equipment rental.” Galloway laughs as he tells the story of the start of Rental Country,  “I bought a pile of junk that I didn’t know was a pile of junk.” 

40 years, 4 locations, and thousands of pieces of equipment later, Galloway says that one thing hasn’t changed – his philosophy of treating people the way they want to be treated. Do whatever you can to make people happy. 

“My favorite thing is waiting on customers. I like to wait on people and make them happy. I try to give them a little advice on what piece of equipment they need.”

Galloway goes on to say that “if any of my managers get a call from a customer that they can’t make happy, I say I want that call… Just because I’ll start off the conversation with ‘what did we do wrong?’…and probably 99 times out of a hundred those people will give me a 5-star rating by the time I’m done.”

One of the biggest changes to Rental Country’s business in the past 40 years is the amount of sales they do. Galloway says It’s not just rentals anymore. “We took on Sthil and Honda franchises and today their probably half our business now”

Rental Country now has four New Jersey locations: Vineland, Cape May Court House, Sicklerville, and Egg Harbor Twp.

In addition to sales and rentals, Rental Country has a full repair facility at each store location. They repair just about any type of equipment, whether it’s purchased at Rental Country or not.  

Rental Country has been celebrating its 40th anniversary this year with giveaways. From Sthil string trimmers to gift cards, each Rental Country location has been giving way items all year long. Right now Rental Country is giving away a Sthil BG 50 Leaf Blower at each of their 4 locations. Check the Rental Country Website for giveaway details. 

Being a people person, Galloway has enjoyed supporting the South Jersey community in many ways since opening Rental Country. Including being the current Chair of the Inspira Foundation Board, Board Member of the Hendrick’s House Group, and past President of the Cumberland Cape Atlantic YMCA Board. 

Galloway says that even with supply chain issues and trouble with staffing during the pandemic, he remains grateful for the return support of the community. “We couldn’t have lasted 41 years without our loyal customers. They’re all appreciated.”

SAVE $20 On Your
Next Rental

Send us your name and email address and we’ll send you a coupon for $20 off your next equipment rental of $100 or more.

$20 Off your next rental offer is only valid for 5 days from the time we email the coupon.  Coupon must be presented at the time of rental and within 5 days of receipt of email coupon offer. One coupon per customer. Not combinable with any other offers. Restrictions apply. See store for details. No cash back.

Reviews
5/5
Jameson Afanador
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A perfect 10!!!! As the owner of PedMar Property Support here in vineland we have bought many products and rented other equipment from Gary and his staff! Equipment never failed us and customer service has always been top grade class A with us! I have received many hand written thank you cards from the owner Gary Galloway after purchases and or rentals! If this isn't quality customer service then what is? I don't go anywhere else but Rental Country!!!
Val Liegeois
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Professional and knowledgeable staff.....always can rely on Rental Country for rentals, purchases of quality tools AND repairs/maintenance
Chris Crane
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I go out of my way to see my guys at Rental Country, Turnersville. They are straight talking, honest guys who go the extra mile to make sure I am ready for work. There is a Stihl Equipment dealer in the town where I live, and I drive 21 miles further to work with the guys at Rental Country. Try them out, I hope you're as happy as I am.
Rick McMullen
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The people who work here are great. They get you in and out and they're very knowledgeable. They gave me some quick instruction on how to use the small piece of equipment I was renting and I was on my way.

Helpful Information

Rental Country

Call today to reserve the right equipment for your next project from RENTAL COUNTRY.
866-692-7510

Rental Country

Vineland

1044 West Landis Avenue
Vineland, NJ 08360
(856)-692-7510

Rental Country

Sicklerville

2721 New Jersey 42
Sicklerville, NJ 08081
(856)-227-4242

Rental Country

Cape May Court House

706 S Route 9
Cape May Court House, NJ 08210
(609) 465-7368

Rental Country

Cardiff - EHT

6661 Black Horse Pike
Egg Harbor Twp, NJ 08234
(609) 646-6666

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